Issues with the Caching Plugin

Troubleshooting Viewed: 44

In certain scenarios the caching plugin on your website may create certain issues in the working of WP Feedback. That is because the Caching plugin tends to cache CSS, JS or entire HTML based on the level of the caching. In case if you facing any issues with the website (with caching) you can follow the below-mentioned instructions for troubleshooting as well as solution. We will provide you instructions based on the Caching plugins so it would be easier for you.

1) WP Rocket

You can follow the below-mentioned steps after logging in as an administrator.

1. Select Settings > WP Rocket
2. Select File Optimization
3. Find Section “CSS Files” and field labeled “Excluded CSS Files”
4. Find section “JavaScript Files” and field labeled “Excluded JavaScript Files”
5. Save changes

Please take a look at the screenshot below for more information.

Excluded CSS Files – “/wp-content/plugins/wpfeedback/css/(.*).css”
Excluded JavaScript Files – “/wp-content/plugins/wpfeedback/js/(.*).js”

If WP Rocket is creating issues then above mentioned steps should definitely resolve your issue related to the working of the plugin.

2) WP Fastest Cache

You can follow the below-mentioned steps after logging in as an administrator.

1. Select “WP Fastest Cache” from left menu
2. Select “Exclude” Tab
3. Find Section “Exclude CSS” and click on “Add New Rule”
4. Add “/wp-content/plugins/wpfeedback/css/” in the textbox on popup and save.
5. Find Section “Exclude JS” and click on “Add New Rule”
6. Add “/wp-content/plugins/wpfeedback/js/” in the textbox on popup and save.

EXCLUDE CSS: /wp-content/plugins/wpfeedback/css/

EXCLUDE JS: /wp-content/plugins/wpfeedback/js/

Please take a look at the screenshots below for more information.

If WP Fastest Cache is creating issues then above mentioned steps should definitely resolve your issue related to the working of the plugin.