Client communication is the bane of any web designer’s and developer’s existence.
It’s also the number one reason we developed WP FeedBack PRO. To make communicating with your clients easier than ever before.
Even though this might sound a little bit cliché, WP FeedBack PRO was truly built by a web design agency for web design agencies.
But now, without further ado, let’s get to the topic at hand. Today, I want to show you 4 things that you can do with WP FeedBack PRO and how it will allow you to streamline your client communication.
- Manage all of of your client websites with our dashboard
- Use our Graphic FeedBack tool to start a project
- Provide speedy support
- Teach your clients through back-end commenting
1. Manage All Your Client Sites From A Central Dashboard
I bet if you head to your email inbox right now you some messy, makeshift system that involves labels with filters to differentiate which client is emailing you.
Instead of spending ages trying to understand each and every request, with WP FeedBack PRO, simply visit your dashboard to instantly see client requests for every website.
And better yet, if there’s something which is not quite clear, open the page and jump straight to where the task was created to see what the client was looking at…
And in some cases, if your client is proactive and specifically had another icon in mind, they can even upload an image straight to the task. That way, they don’t have to email you a .zip file in a specific format and you have to figure out which request and which client it was related to.
This is exactly how agencies and freelancers already using WP FeedBack are saving time and allowing their team to be more efficient when dealing with client requests they get on a daily basis.
2. Use Our Design Feedback Tool In The Early Stages Of A Project
If you design mockups for your clients at the start of a project to show your client what you have in mind for their website, WP FeedBack’s Design Feedback tool is perfect for you.
After you’ve designed the mockup, all you need to do is save it as an image and you can upload it and share the link with the client so they can leave feedback by just pointing and clicking. Every task records the exact pixel location of where the client clicks when leaving the request so you don’t have to rely on them referring to parts of your design and spend time figuring out what they meant.
And guess what? Clients don’t even have to log into the WordPress website, just send over the link and they’ll have immediate access. This also makes WP FeedBack suitable if you’re purely a graphic designer and want to install it on your portfolio site to get feedback on all of the designs you’re working on.
3. Provide Efficient Customer Support
We all know that the moment a client sees an issue on their website, they instantly freak out, which is understandable.
The problem could be causing them to lose business or interfering with their day-to-day work in a number of other ways.
Unfortunately, when a situation like this presents itself, clients are generally not coherent so it takes a long chain of emails going back and forth to get to the bottom of the issue.
This is exactly where WP FeedBack comes in.
With WP FeedBack PRO, we’ve finally brought this to an end. The client doesn’t need to tell you it’s urgent, because that can be done with the “Task Urgency” setting when creating the task.
Let’s run through a quick scenario:
- Your client’s website has multiple contact forms and one of them isn’t working anymore.
- With WP FeedBack, the moment they see the error, they can add a task to that form and mark it as urgent.
- You’ll receive an email notification that takes you directly to the task and you can resolve the issue in a matter of minutes rather than hours of back and forth emails trying to figure out where the issue was and trying to replicate it.
Easy, your client is happy because they were able to contact you without leaving their website and you were able to respond to and resolve their issue quickly. And you didn’t even break a sweat trying to find and identify the issue on the site.
4. Coach & Guide Clients With Backend Commenting
Once you hand over a new website to your client, it’s not unusual for them to have to end up messing around and breaking something. This is obviously not their fault as they have little to no experience with WordPress and the only way to get comfortable with something is by trying.
In the past, we would record tutorial videos for our clients, some of which ended up being 10-20 minutes long. Honestly, this was not the right way to do it. Your client doesn’t want extra work after they’ve just received their brand-new website, they want to focus on what matters to them. They want to get back to working on their business.
With WP FeedBack PRO, you can easily enable back-end commenting which makes it possible for tasks to be created anywhere in the WordPress admin area (apart from inside certain page builders).
This has proven to be a great way to both leave your clients brief notes to explain certain things but also allows them to ask you specific questions without that you can easily respond to without them having to email you constantly. All in all, our customers have found that this is an awesome way to teach their clients about their website and significantly cuts down on the work required during the handover process…
Wrapping Up: That’s Obviously Not All
We’ve really just touched the surface in this article. This is just the beginning – the number of ways you can use WP FeedBack to improve your process is truly endless.
For starters, we haven’t even mentioned our built-in ability to track time for certain tasks. Perhaps I should write a follow-up article to showcase even more of the unique things that WP FeedBack can do? What do you think?
WP FeedBack PRO is great for many different aspects of working with clients as a web designer or developer. It reduces average web design project completion time by 3 weeks on average and makes what we all know is the most annoying part of the process more enjoyable.